{"id":386,"date":"2026-07-23T16:08:23","date_gmt":"2026-07-23T16:08:23","guid":{"rendered":"https:\/\/sxdongyuglass.com\/?page_id=386"},"modified":"2026-07-26T13:31:17","modified_gmt":"2026-07-26T13:31:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sxdongyuglass.com\/de\/refund_returns\/","title":{"rendered":"R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien"},"content":{"rendered":"<h2 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\">R\u00fcckgabe- und R\u00fcckerstattungsrichtlinien<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vielen Dank, dass Sie sich f\u00fcr Dongyu Glass entschieden haben. Wir sind bestrebt, unseren Kunden weltweit hochwertige bleifreie Kristallglaswaren und einen zuverl\u00e4ssigen Service zu bieten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Als professioneller Glashersteller, der internationale Gro\u00dfhandelskunden, Distributoren, Hotels, Restaurants und Einzelh\u00e4ndler beliefert, werden unsere Produkte \u00fcberwiegend nach Kundenwunsch ma\u00dfgefertigt und hergestellt. Daher richten sich unsere R\u00fcckerstattungs- und R\u00fcckgabebedingungen nach den Besonderheiten von B2B-Bestellungen.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Produktqualit\u00e4tsgarantie<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Wir \u00fcberwachen die Produktqualit\u00e4t w\u00e4hrend des gesamten Produktionsprozesses streng, einschlie\u00dflich der Rohstoffpr\u00fcfung, des Formens, des Polierens, der Verzierung, der Verpackung und der Endkontrolle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sollten Sie Produkte mit nachgewiesenen Herstellungsfehlern erhalten, kontaktieren Sie uns bitte innerhalb von <strong>7 Tage nach Erhalt der Ware<\/strong>&nbsp;und stellen Folgendes bereit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bestellnummer<\/li>\n\n\n\n<li>Produktfotos\/-videos<\/li>\n\n\n\n<li>Einzelheiten zum Qualit\u00e4tsproblem<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nach der \u00dcberpr\u00fcfung werden wir eine geeignete L\u00f6sung anbieten, einschlie\u00dflich Ersatz, Entsch\u00e4digung oder anderer vereinbarter L\u00f6sungen.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Ma\u00dfgeschneiderte Produkte<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">F\u00fcr ma\u00dfgeschneiderte Produkte, darunter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Individuelles LOGO<\/li>\n\n\n\n<li>Ma\u00dfgeschneiderte Verpackungen<\/li>\n\n\n\n<li>Sonderausf\u00fchrungen<\/li>\n\n\n\n<li>Individuelle Farben oder Verzierungen<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">R\u00fccksendungen oder R\u00fcckerstattungen werden grunds\u00e4tzlich nicht akzeptiert, es sei denn, die Produkte weisen nachweislich von uns verursachte Herstellungsfehler auf.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vor Beginn der Serienfertigung stellen wir Produktdetails, Muster, eine Freigabe der Druckvorlagen oder eine Produktionsfreigabe zur Verf\u00fcgung, um sicherzustellen, dass die Endprodukte den Kundenanforderungen entsprechen.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Transportsch\u00e4den<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Glaswaren sind zerbrechlich und k\u00f6nnen beim internationalen Transport gelegentlich besch\u00e4digt werden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Falls Produkte w\u00e4hrend des Versands besch\u00e4digt werden:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bitte machen Sie unmittelbar nach Erhalt der Sendung Fotos von den besch\u00e4digten Kartons und Produkten.<\/li>\n\n\n\n<li>Bitte setzen Sie sich innerhalb von 7 Tagen mit uns in Verbindung.<\/li>\n\n\n\n<li>Wir werden Sie bei der Abwicklung des Schadensfalls unterst\u00fctzen und Ihnen eine angemessene L\u00f6sung gem\u00e4\u00df den Versandbedingungen und der Vereinbarung anbieten.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Stornierung einer Bestellung<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Bestellungen k\u00f6nnen nicht mehr storniert werden, sobald die Produktion begonnen hat oder die Rohstoffe bereits bereitgestellt wurden.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bei Stornierungen vor Produktionsbeginn bitten wir Sie, uns umgehend zu kontaktieren. Bereits entstandene Kosten k\u00f6nnen vom R\u00fcckerstattungsbetrag abgezogen werden.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Kontakt<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Sollten Sie Fragen zu R\u00fcckerstattungen oder R\u00fccksendungen haben, wenden Sie sich bitte an:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shanxi Dongyu Glass Co., Ltd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-Mail: <a href=\"mailto:Linda@sxdyglass.com\"><u>Linda@sxdyglass.com<\/u><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tel.: +86 153 4351 1937<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp: +86 178 3513 6238<\/p>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Thank you for choosing Dongyu Glass. We are committed to providing high-quality lead-free crystal glassware and reliable service to our global customers. As a professional glassware manufacturer serving international wholesale buyers, distributors, hotels, restaurants, and retailers, our products are mainly customized and produced according to customer requirements. Therefore, our refund and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-386","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/pages\/386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/comments?post=386"}],"version-history":[{"count":2,"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/pages\/386\/revisions"}],"predecessor-version":[{"id":647,"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/pages\/386\/revisions\/647"}],"wp:attachment":[{"href":"https:\/\/sxdongyuglass.com\/de\/wp-json\/wp\/v2\/media?parent=386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}