{"id":648,"date":"2026-07-26T13:36:28","date_gmt":"2026-07-26T13:36:28","guid":{"rendered":"https:\/\/sxdongyuglass.com\/?page_id=648"},"modified":"2026-07-26T13:40:25","modified_gmt":"2026-07-26T13:40:25","slug":"648-2","status":"publish","type":"page","link":"https:\/\/sxdongyuglass.com\/es\/648-2\/","title":{"rendered":"T\u00e9rminos de servicio"},"content":{"rendered":"<h2 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\"><strong>T\u00e9rminos de servicio<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Gracias por elegir Dongyu Glass. Nos comprometemos a ofrecer a nuestros clientes de todo el mundo art\u00edculos de cristal sin plomo de alta calidad y un servicio confiable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Como fabricante profesional de cristaler\u00eda que atiende a compradores mayoristas internacionales, distribuidores, hoteles, restaurantes y minoristas, nuestros productos se personalizan y fabrican principalmente de acuerdo con los requisitos de los clientes. Por lo tanto, nuestra pol\u00edtica de reembolsos y devoluciones est\u00e1 dise\u00f1ada en funci\u00f3n de la naturaleza de los pedidos B2B.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Garant\u00eda de calidad del producto<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Controlamos estrictamente la calidad de los productos a lo largo de todo el proceso de producci\u00f3n, lo que incluye la inspecci\u00f3n de las materias primas, el moldeado, el pulido, la decoraci\u00f3n, el empaque y la inspecci\u00f3n final.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si recibes productos con defectos de fabricaci\u00f3n confirmados, por favor cont\u00e1ctanos en un plazo de <strong>7 d\u00edas despu\u00e9s de recibir la mercader\u00eda<\/strong>&nbsp;y proporcionar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00famero de pedido<\/li>\n\n\n\n<li>Fotos y videos de productos<\/li>\n\n\n\n<li>Detalles del problema de calidad<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Tras la verificaci\u00f3n, ofreceremos una soluci\u00f3n adecuada, que podr\u00e1 consistir en el reemplazo, una compensaci\u00f3n u otras soluciones acordadas.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Productos personalizados<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Para productos personalizados, entre los que se incluyen:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LOGO personalizado<\/li>\n\n\n\n<li>Empaque personalizado<\/li>\n\n\n\n<li>Dise\u00f1os especiales<\/li>\n\n\n\n<li>Colores o decoraciones personalizadas<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Por lo general, no se aceptan devoluciones ni reembolsos, a menos que se haya confirmado que los productos presentan defectos de fabricaci\u00f3n causados por nosotros.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de iniciar la producci\u00f3n en masa, proporcionamos detalles del producto, muestras, la confirmaci\u00f3n del dise\u00f1o o la autorizaci\u00f3n de producci\u00f3n para garantizar que los productos finales cumplan con los requisitos del cliente.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Da\u00f1os durante el env\u00edo<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Los art\u00edculos de vidrio son fr\u00e1giles y, en ocasiones, pueden sufrir da\u00f1os durante el transporte internacional.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si los productos se da\u00f1an durante el env\u00edo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Por favor, toma fotos de las cajas y los productos da\u00f1ados inmediatamente despu\u00e9s de recibir el env\u00edo.<\/li>\n\n\n\n<li>Por favor, cont\u00e1ctanos en un plazo de 7 d\u00edas.<\/li>\n\n\n\n<li>Te ayudaremos con el proceso de reclamaci\u00f3n y te ofreceremos una soluci\u00f3n razonable de acuerdo con los t\u00e9rminos de env\u00edo y el contrato.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Cancelaci\u00f3n de un pedido<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Los pedidos no se pueden cancelar una vez que haya comenzado la producci\u00f3n o se hayan preparado las materias primas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de cancelaciones antes de que comience la producci\u00f3n, por favor cont\u00e1ctanos de inmediato. Los gastos en los que ya se haya incurrido podr\u00edan deducirse del monto del reembolso.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Cont\u00e1ctanos<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si tienes alguna pregunta sobre reembolsos o devoluciones, ponte en contacto con:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shanxi Dongyu Glass Co., Ltd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Correo electr\u00f3nico: <a href=\"mailto:Linda@sxdyglass.com\"><u>Linda@sxdyglass.com<\/u><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tel.: +86 153 4351 1937<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp: +86 178 3513 6238<\/p>","protected":false},"excerpt":{"rendered":"<p>Terms of Service Thank you for choosing Dongyu Glass. We are committed to providing high-quality lead-free crystal glassware and reliable service to our global customers. As a professional glassware manufacturer serving international wholesale buyers, distributors, hotels, restaurants, and retailers, our products are mainly customized and produced according to customer requirements. Therefore, our refund and return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-648","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/pages\/648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/comments?post=648"}],"version-history":[{"count":2,"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/pages\/648\/revisions"}],"predecessor-version":[{"id":654,"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/pages\/648\/revisions\/654"}],"wp:attachment":[{"href":"https:\/\/sxdongyuglass.com\/es\/wp-json\/wp\/v2\/media?parent=648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}