{"id":648,"date":"2026-07-26T13:36:28","date_gmt":"2026-07-26T13:36:28","guid":{"rendered":"https:\/\/sxdongyuglass.com\/?page_id=648"},"modified":"2026-07-26T13:40:25","modified_gmt":"2026-07-26T13:40:25","slug":"648-2","status":"publish","type":"page","link":"https:\/\/sxdongyuglass.com\/fr\/648-2\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales d'utilisation"},"content":{"rendered":"<h2 class=\"wp-block-heading has-text-align-center\" style=\"margin-top:var(--wp--preset--spacing--80);margin-bottom:var(--wp--preset--spacing--80)\"><strong>Conditions g\u00e9n\u00e9rales d'utilisation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Merci d'avoir choisi Dongyu Glass. Nous nous engageons \u00e0 fournir \u00e0 nos clients du monde entier des articles en cristal sans plomb de haute qualit\u00e9 ainsi qu'un service fiable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En tant que fabricant professionnel d'articles en verre au service d'acheteurs en gros internationaux, de distributeurs, d'h\u00f4tels, de restaurants et de d\u00e9taillants, nos produits sont principalement personnalis\u00e9s et fabriqu\u00e9s selon les exigences de nos clients. Par cons\u00e9quent, notre politique de remboursement et de retour est con\u00e7ue en fonction de la nature des commandes B2B.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>1. Garantie de qualit\u00e9 du produit<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Nous contr\u00f4lons rigoureusement la qualit\u00e9 de nos produits tout au long du processus de fabrication, depuis le contr\u00f4le des mati\u00e8res premi\u00e8res jusqu'au moulage, au polissage, \u00e0 la d\u00e9coration, au conditionnement et au contr\u00f4le final.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez des produits pr\u00e9sentant des d\u00e9fauts de fabrication av\u00e9r\u00e9s, veuillez nous contacter dans un d\u00e9lai de <strong>7 jours apr\u00e8s r\u00e9ception de la marchandise<\/strong>&nbsp;et pr\u00e9voir :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Num\u00e9ro de commande<\/li>\n\n\n\n<li>Photos et vid\u00e9os des produits<\/li>\n\n\n\n<li>D\u00e9tails concernant le probl\u00e8me de qualit\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s v\u00e9rification, nous vous proposerons une solution adapt\u00e9e, qu'il s'agisse d'un remplacement, d'une indemnisation ou de toute autre solution convenue.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>2. Produits sur mesure<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Pour les produits sur mesure, notamment :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LOGO personnalis\u00e9<\/li>\n\n\n\n<li>Emballages sur mesure<\/li>\n\n\n\n<li>Mod\u00e8les sp\u00e9ciaux<\/li>\n\n\n\n<li>Couleurs ou d\u00e9corations personnalis\u00e9es<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Les retours ou remboursements ne sont g\u00e9n\u00e9ralement pas accept\u00e9s, sauf si les produits pr\u00e9sentent des d\u00e9fauts de fabrication av\u00e9r\u00e9s dont nous sommes responsables.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Avant le lancement de la production en s\u00e9rie, nous fournissons les d\u00e9tails du produit, des \u00e9chantillons, la validation des visuels ou l'autorisation de production afin de garantir que les produits finaux r\u00e9pondent aux exigences du client.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>3. Dommages li\u00e9s au transport<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">La verrerie est fragile et peut parfois \u00eatre endommag\u00e9e lors du transport international.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si les produits sont endommag\u00e9s pendant le transport :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Veuillez prendre des photos des cartons et des produits endommag\u00e9s d\u00e8s r\u00e9ception du colis.<\/li>\n\n\n\n<li>Veuillez nous contacter dans un d\u00e9lai de 7 jours.<\/li>\n\n\n\n<li>Nous vous accompagnerons tout au long de la proc\u00e9dure de r\u00e9clamation et vous proposerons une solution raisonnable, conform\u00e9ment aux conditions d'exp\u00e9dition et au contrat.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>4. Annulation d'une commande<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Les commandes ne peuvent pas \u00eatre annul\u00e9es une fois que la production a commenc\u00e9 ou que les mati\u00e8res premi\u00e8res ont \u00e9t\u00e9 pr\u00e9par\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En cas d'annulation avant le d\u00e9but de la production, veuillez nous contacter imm\u00e9diatement. Les frais d\u00e9j\u00e0 engag\u00e9s pourront \u00eatre d\u00e9duits du montant du remboursement.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>5. Contactez-nous<\/strong><strong><\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous avez des questions concernant les remboursements ou les retours, veuillez contacter :<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shanxi Dongyu Glass Co., Ltd.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail : <a href=\"mailto:Linda@sxdyglass.com\"><u>Linda@sxdyglass.com<\/u><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9l. : +86 153 4351 1937<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WhatsApp : +86 178 351 36 238<\/p>","protected":false},"excerpt":{"rendered":"<p>Terms of Service Thank you for choosing Dongyu Glass. We are committed to providing high-quality lead-free crystal glassware and reliable service to our global customers. As a professional glassware manufacturer serving international wholesale buyers, distributors, hotels, restaurants, and retailers, our products are mainly customized and produced according to customer requirements. Therefore, our refund and return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-648","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/pages\/648","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/comments?post=648"}],"version-history":[{"count":2,"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/pages\/648\/revisions"}],"predecessor-version":[{"id":654,"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/pages\/648\/revisions\/654"}],"wp:attachment":[{"href":"https:\/\/sxdongyuglass.com\/fr\/wp-json\/wp\/v2\/media?parent=648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}