Frequently Asked Questions
1. What types of glassware do you manufacture?
We specialize in manufacturing lead-free crystal glassware, including wine glasses, champagne glasses, whiskey glasses, water glasses, decanters, glass sets, and other customized glass products.
With advanced production technology and experienced craftsmen, we provide high-quality glassware solutions for hotels, restaurants, bars, retailers, and promotional projects worldwide.
2. What makes your lead-free crystal glass different from ordinary glass?
Our lead-free crystal glass offers better transparency, brilliance, and clarity compared with regular soda-lime glass.
The main advantages include:
Higher light transmission and crystal-like appearance
Clear and elegant design
Better sound quality when tapped
More premium touch and user experience
Suitable for high-end hotels, restaurants, and gift markets
It helps our customers create a stronger brand image and higher product value.
3. Are you a factory or trading company?
We are a professional glassware manufacturer located in Shanxi, China.
With years of experience in glass production, we have our own production facilities, quality control team, and skilled technicians. We provide direct factory pricing and stable production capacity for global customers.
4. Can you provide OEM and ODM services?
Yes. We support both OEM and ODM services.
We can customize:
Glass shape and size
Logo printing or engraving
Color decoration
Surface treatment
Gift packaging
Product sets
Our team can help turn your ideas into finished glass products.
5. What is your minimum order quantity (MOQ)?
Our standard MOQ is usually 500-1000 pieces per design, depending on the product style and customization requirements.
For regular stock items, we can also discuss smaller trial orders to help customers test the market.
6. Do you have products in stock?
Yes, we keep many popular glassware styles in stock.
For standard products, we can provide faster delivery options. Please contact us for the latest stock availability and lead time.
7. How long is your production lead time?
The production time depends on the order quantity, product design, and customization requirements.
Normally:
Stock products: around 10-15 days
Customized products: around 30-45 days
We always confirm the production schedule before placing orders.
8. How do you ensure product quality?
Quality is our top priority.
Our quality control process includes:
Raw material inspection
Production process monitoring
Online quality checks
Finished product inspection
Packing inspection before shipment
Each order is carefully checked to ensure consistent quality and reduce customer complaints.
9. What certifications do you have?
Our factory has passed international standards and audits, including:
BSCI
SMETA
ISO quality management standards
Our products comply with relevant food-contact safety standards for major markets, including Europe and the United States.
10. Can I request samples before placing a bulk order?
Yes, samples are available.
We recommend customers test the product quality, design, and packaging before mass production. Sample costs and shipping fees can be discussed according to your project requirements.
11. Can you customize packaging for my brand?
Yes.
We provide customized packaging solutions including:
Farbkästen
Gift boxes
Logo packaging
Retail packaging
Bulk packaging
We help customers build stronger brand recognition through customized solutions.
12. Which countries do you export to?
Our glassware products are exported to customers worldwide, including Europe, North America, the Middle East, Asia, and other international markets.
We have experience working with importers, distributors, hotels, restaurants, and retail brands.
13. What payment terms do you accept?
We usually accept:
T/T
Other payment methods can be discussed based on order requirements and cooperation history.
For new customers, we normally require a deposit before production starts.
14. How do you pack glass products to avoid damage during transportation?
Glass products require careful protection.
We use professional export packaging methods, including:
Strong cartons
Protective separators
Customized inner packaging
Drop-resistant packing solutions
We also provide customized packaging according to different shipping requirements.
15. Why should I choose your company as my glassware supplier?
Choosing the right supplier means choosing long-term stability.
We provide:
✔ Factory-direct supply
✔ Professional glass manufacturing experience
✔ Stable production capacity
✔ Strict quality control
✔ Flexible customization service
✔ Competitive pricing with reliable quality
Our goal is to become a long-term partner for global glassware buyers.